1. What are the app requirements for the mobile phone system version?

Android 5.0 or higher iOS9.0 or higher

2. How can I tell if my door lock is left open or right open?

Standing in the door, facing the direction of the door, when you see the lock handle on the left side of the door, open the door for the left. Otherwise, the door is opened to the right.

3. How many managers can a lock have?',

There is no limit to the number of people. It is recommended for 3 to 5 people for easier scientific management.',

4. Can the tenant share the key to a few people?

There is no limit to the number of people. It is recommended to share it carefully so as not to cause unnecessary trouble to you and your family.

5. Not find lock when Add lock?

Make sure you had opend GPS、 Bluetooth and your phone is closed the lock.

6. Open failure by bluetooth?

Make sure you had opend GPS、 Bluetooth and your phone is closed the lock.

7. Record about operate lock?

1. The lock by ble is immeditely.

2. The keyword is update when you use phone to operate lock

8. Lose my phone?

You can login your account by new phone, the old phone's account will login out

9. How to replace the battery?

1. On the left side of the front logo of the lock, there is a small round concave point.

2. Press the concave point with your finger and the panel will be lifted to remove the panel. Remove the upper row of batteries and the lower row of batteries through the strips. Note that the position of the strip should be maintained when placing the new battery to facilitate the next battery replacement.

3. After replacing the battery, place the original position of the panel.